[Box-Admins] Re: Setting up an account that can submit report requests to Hetzner (was Re: [Ticket#2013111103014932] Sonstige Anfragen)

[Chris Muller]

cc: box-admins


On Tue, Nov 12, 2013 at 8:16 AM, Bradley M. Kuhn <bkuhn at sfconservancy.org>wrote:

> Squeak Committee,
>
> Per my email yesterday:
>
> > Chris Muller wrote at 20:30 (EST) on Sunday:
> > >> Until then, Ken should have the ability to submit support tickets to
> > >> Hetzner on behalf of the Squeak project.
> I wrote at 12:23 (EST) on Monday:
> > > I have no objection to this, but I'm having trouble figuring out how to
> > > do that.  I clicked through everything I could find in the Hetzner
> > > interface and was unable to find something to delegate server control
> > > but not billing control.
> > >
> > > This seems to be a common problem with many such systems (see below).
> > > Does anyone know if Hetzner Online supports this kind of "server
> > > delegation" feature?
>
> I submitted a support ticket to Hetzner about the issue of being unable
> to "delegate" the right to do support requests.  Their answer, while it
> seems helpful on the surface, reiterates the problem:
>
> Support - Hetzner Online AG wrote at 02:19 (EST):
> > you can create a seperate Admin Login for each server. With this login
> > you only have access to the server. You can not access "Master data",
> > "Invoices", "Orders", "Support-Requests" etc.
>
>
> So, it doesn't seem to be a way to create an account that can't control
> billing, creating of new servers, etc. that can also submit support
> requests. :-/
>
> Maybe I asked the question wrong, though.  Does any of you, perhaps who
> uses Hetzner more often, know the answer?
> --
> Bradley M. Kuhn, Executive Director, Software Freedom Conservancy
>
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