<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Hi all,</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">did you get this too? I can't seem to log in, it requires MFA and I don't think I ever set that up.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Vanessa</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">Rackspace</strong> <span dir="auto"><<a href="mailto:noreply@tickets.rackspace.com">noreply@tickets.rackspace.com</a>></span><br>Date: Wed, Feb 24, 2021 at 7:09 AM<br>Subject: Rackspace Cloud Support Update to: Information Bulletin: CloudDB instance SSL certificate update<br></div><br><u></u><div marginheight="0" marginwidth="0" bgcolor="#f2f2f2"><br><table cellpadding="0" cellspacing="30" align="center" bgcolor="#dddddd"><tbody><tr><td valign="middle" align="center"><table border="0" width="640" cellpadding="0" cellspacing="0" style="border:solid;border-color:#cccccc;border-width:1px" bgcolor="#f5f5f5"><tbody><tr><td bgcolor="#f5f5f5" align="left" style="padding:20px"><img src="http://b5d0ce80172fc36e9fca-d061b04efe6d45939e9c766c5e94c22b.r27.cf1.rackcdn.com/newEmailHeaderLogo.png"></td><td align="right" bgcolor="#f5f5f5"><font size="2" face="Helvetica, Verdana, Arial, sans-serif"><div id="m_5994261649685716551accountNumber" style="color:#000000;margin-right:10px"><span style="color:#999">Account: </span><span class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Vanessa</span> Freudenberg (#943044)</div><div id="m_5994261649685716551ticketNumber" style="color:#000000;margin-right:10px"><span style="color:#999">Support Ticket: </span>#210224-ord-0003099</div></font></td></tr><tr><td colspan="2" bgcolor="#FFFFFF" style="border:solid 0 #dddddd;border-top-width:1px;text-align:left"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td align="left" bgcolor="#FFFFFF"><font size="2" face="Helvetica, Verdana, Arial, sans-serif"><blockquote><div id="m_5994261649685716551messageBody" style="text-align:left">Dear <span class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Vanessa</span>,<p> A Rackspace Cloud support ticket has been created to provide you with important information related to your account.</p></div></blockquote></font></td></tr></tbody></table></td></tr><tr><td colspan="2" align="center" bgcolor="#FFFFFF"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td align="center" bgcolor="#FFFFFF"><font size="2" face="Helvetica, Verdana, Arial, sans-serif"><blockquote><div id="m_5994261649685716551nextGenImageId" style="text-align:left"><p> View this ticket at:</p><img src="http://c3454057.r57.cf0.rackcdn.com/images/next-gen-cp-icon.png" alt=""><br> <br><a href="https://mycloud.rackspace.com/tickets" target="_blank">mycloud.rackspace.com</a></div></blockquote></font></td></tr></tbody></table></td></tr><tr><td colspan="2" bgcolor="#FFFFFF" style="border:solid 0 #dddddd;text-align:left"><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td align="left" bgcolor="#FFFFFF"><font size="2" face="Helvetica, Verdana, Arial, sans-serif"><blockquote><div id="m_5994261649685716551ticketComment" style="text-align:left"><p>Ticket comments:</p><hr>
<pre style="width:700px;white-space:pre-wrap">Hello,
Rackspace has made available an updated SSL certificate for your Cloud Database instance(s), as of 2021 Feb 3.
IF YOU DO NOT USE SSL:
No action is required.
IF YOU CURRENTLY USE SSL:
If you currently utilize SSL connections to your instance, more information is provided here:
<a href="https://docs.rackspace.com/docs/cloud-databases/v1/general-api-info/using-ssl/" target="_blank">https://docs.rackspace.com/docs/cloud-databases/v1/general-api-info/using-ssl/</a>
Please find below a list of your active Cloud Database instances: (ID, Hostname, Name)
(b1a6f74c-c61c-4084-9c3b-0e141ff7118c, Rock, <a href="http://a9475921a99e4053a77188307cc3b8a6a407ddc7.rackspaceclouddb.com" target="_blank">a9475921a99e4053a77188307cc3b8a6a407ddc7.rackspaceclouddb.com</a>)
If your instance was deployed before 2021 Feb 3rd, PLEASE RESPOND to this support ticket to ensure that our support teams enable the new certificate for you on your instance(s).
As MySQL must be restarted to activate this change, your instance will be placed in RESTART REQUIRED status once this has been completed, and you'll need to restart your instance at your convenience to use your new certificate.
As always, your Support Team will be available to assist you.
</pre>
<hr></div></blockquote></font></td></tr></tbody></table></td></tr><tr><td colspan="2" align="left" bgcolor="#FFFFFF"><font size="2" face="Helvetica, Verdana, Arial, sans-serif"><blockquote><div id="m_5994261649685716551messageSignature" style="margin:0 auto;text-align:left">Best Regards,<br><a href="http://www.rackspacecloud.com/" target="_blank">The Rackspace Cloud</a><br><br><span style="color:#333">US Toll Free: 1.877.934.0407<br>International: +1.210.581.0407<br>UK: 0800-083-3012<br></span></div></blockquote></font> </td></tr><tr><td colspan="2" align="left" bgcolor="#FFFFFF"><font size="2" face="Helvetica, Verdana, Arial, sans-serif"><blockquote><div id="m_5994261649685716551controlPanelmessageId" style="text-align:left">Did you know that there is a Rackspace support hub? You can access Racker knowledge, discuss Rackspace products, and quickly find your solution any time at <a href="https://support.rackspace.com" target="_blank">support.rackspace.com</a>.</div></blockquote></font></td></tr></tbody></table></td></tr></tbody></table></div>
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