Bill Schwab wrote:
> Brad,
> 
> The colossal misunderstanding of our time is the assumption that
> insight will work with people who are unmotivated to change.
> Communication does not depend on syntax, or eloquence, or rhetoric, or
> articulation but on the emotional context in which the message is being
> heard. People can only hear you when they are moving toward you, and
> they are not likely to when your words are pursuing them. Even the
> choicest words lose their power when they are used to overpower.
> Attitudes are the real figures of speech. (Edwin H. Friedman)
> 
> More to the point, give the user what they want, though not necessarily
> the way they want it.  Then gradually show them a better way.

I wasn't necessarily referring to the user. I think all of us developers 
have this tendency... especially me.


-- 
brad fuller
www.bradfuller.com