[squeak-dev] Re: About controlling debugger popping up
Andreas Raab
andreas.raab at gmx.de
Tue Aug 5 17:37:42 UTC 2008
Yup, same experience here. People are quite willing to tell you that
your product sucks and breaks ;-) and we have taken great advantage of
this. However, we don't ask for contact information; all you get is a
"report error" button.
Cheers,
- Andreas
John M McIntosh wrote:
> In Sophie we do exactly that, we prompt the user for permission and
> ask for name-address-etc, plus any other additional information.
>
> (a) many people give permission, we had to alter the stack trace-back
> logic to print lots more data btw. Perhaps as much as 200K of data has
> to come back in order to figure out why the walkback occured.
>
> (b) No one ever supplies contact information, they will anonoymously
> beg for help tho. Sadly anonoymous pleas for help can't be answered
>
> (c) That gets POSTed to a web site, where the server then saves and
> emails the Sophie Support Engineer. Obviously a bit of programming
> there could use a database to figure out if the error is unique or not
> etc. Even say to emailing the person back with a problem tracking
> number or existing entry
>
>>> Hello list,
>>>
>>> I was thinking how I would control the opening of debugger on deployed
>>> application.
>>> Imagine I want to copy the stack and send it by email or something like
>>> that.
>>>
>
>
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