[squeak-dev] Re: problem question answer cycle

stephan at stack.nl stephan at stack.nl
Tue Aug 5 18:49:15 UTC 2008


John M McIntosh wrote:
> Well people won't give you even an email address. This unfortunate
> breaks part of the problem question answer cycle. Although we might
> push all the stacks for all the processes and most of the data values,
> that sometimes only shows: Gee how did they do that, but then you have
> no way to ask what they were doing...  Suggestions on how to entice
> that information out of a user is welcome.

You might have better luck putting the user in control of the
communication cycle: "We've generated this random number for you,
you might want to contact us to hear what we did about fixing
your problem."

Stephan Eggermont



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