[squeakland] Help Desk at Squeakland

[Steve Thomas]

Here are my thoughts about the Help Desk to help start the discussion:

I have a projector I can bring, so ideally the Help Desk would be setup with
a long table and a few chairs where we can project what we are doing on a
wall so people passing by can see the things you can do with Etoys and we
can demonstrate to more than 1 or two people at a time. or

Pre-Meeting:
Send out an email to the attendees asking us to bring us their problems,
challenges, questions such as:

   - "How can I do <...> in Etoys?"
   - "I have a project and I want to do <...> but can't figure out how to do
   it?"
   - "One of the things that really frustrates me about Etoys is <...>, Is
   there an easier way to do this? (We should get very few of these types of
   questions ;)
   - "I teach <...> and Etoys seems really interesting, but how can I use it
   in my <...> class?"  (we may not be able to answer these but we can see what
   we can do to connect Teachers to other Teachers and to PUFX'x (People with
   Fundamental Understanding of X) to help them and grow the community.
   - Have a special email list for "how can I do this in Etoys" for now we
   can use squeakland at squeakland.org and perhaps ask folks to Begin the
   Subject with "HCIIET" (okay I need to work on the acronym ;)

During Squeakfest - When no one at the table:

   - Have a slide show (Etoys version of course) of the things you can do in
      Etoys to attract attention
      - Reply Etoys we created and video examples/tutorials (pre-created and
      created on the spot) of problems we have solved. This is easy
with a screen
      capture utility and I can leave my Mac at the table, so folks can capture
      things using QuickTime (it has a new screen capture with audio in 10.6)
      - Tips and Tricks Video's of how to do things in Etoys

During Squeakfest -When someone at the table:

   - Record their questions, and if they allow name and email so we can
      follow up for those folks whose questions we can't answer on the
spot. And
      even if we can answer it on the spot, but create a "video" with
the answer
      we can send them a link to that video.
      - Have a sign-up sheet with name, occupation, email, question (large
      area) and asking permission if we can use their name if we post their
      question and solution on our web site

After Squeakfest

   - Follow up with all the people thanking them personally for taking the
      time to come and ask questions.  Also perhaps a survey or simply
asking them
      if we were able to answer their question and if they need additional
      information
      - Post the Tips and Tricks and Video Tutorials on the Website.

Stephen

On Thu, Jun 10, 2010 at 7:21 AM, Rita Freudenberg <
rita at isg.cs.uni-magdeburg.de> wrote:

> Hi all,
>
> this is a reminder for our meeting today. Our agenda:
>
> - Ricardo's progress, questions and feedback
> - What are Etoys artefacts?
> - booksprint to finish the Etoys reference manual
> - submissions for Squeakfest, please send in your presentations using the
> submissions page:
>
> http://squeakland.org/squeakfest/submit/
>
> We will *only* talk about education issues at Squeakfest, like ideas for
> workshops, Steve's idea for "help desk" and what else you come up with.
> Everything else will be discussed on a separate Squeakfest preparation call,
> which we might have tomorrow.
>
> Ping me or send an email if you want to join us.
>
> Greetings,
> Rita
>
> _______________________________________________
> squeakland mailing list
> squeakland at squeakland.org
> http://lists.squeakland.org/mailman/listinfo/squeakland
>
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