[Box-Admins] RE: Notification for 85.10.195.197 -> ping:OK

[Ken Causey]

I don't have any password.  We don't generally use passwords but ssh
keys.  In fact I believe you have a public ssh key installed under the
root account.  Cees may well know the root password, but he's the only
one likely to know it.

However this is irrelevant.  Ping works, yes.  SSH starts a connection
but you can't actually login.  If you have a matching private key it
queries you for the passphrase but then once you enter it, it
immediately exits, often with an error that sounds like a memory issue. 
If you have no private keys it doesn't even offer you the opportunity to
enter a password.  Please try it, I would love to know if you get a
different result.

Also, it should be noted that all of the services should start up
cleanly, they have every time the server has been rebooted over the last
month or so.  We've done nothing that should have changed that, and yet
they are not starting, or at least not working.

Surely Hetzner can provide more support than this?

Ken

> -------- Original Message --------
> Subject: Re: Notification for 85.10.195.197 -> ping:OK
> From: Marcus Denker <denker at iam.unibe.ch>
> Date: Mon, October 20, 2008 1:22 pm
> To: Ken Causey <ken at kencausey.com>
> Cc: box-admins Support <box-admins at lists.squeakfoundation.org>
> 
> 
> On 20.10.2008, at 18:03, Ken Causey wrote:
> 
> > It's back in the same bad state it has been in since Friday.  Few if  
> > any
> > services are started and those that seem to be up do not work  
> > correctly.
> > I can't ssh to the server at all.  Something is seriously wrong and
> > someone is going to have to coordinate with Hetzner.
> >
> 
> 
> So, the hosting company rebooted again. And they claim that a) it  
> reacts to ping and b) ssh can connect.
> 
> As I have no passwd, I can not check further. Same situation as  
> Saturday.
> 
> *this makes no sense*. Would it be possible to get *some* form of  
> passwd to be able to check?
> 
> 	Marcus
> 
> > I'm at OOPSLA this week and have limited network access unfortunately.
> >
> >
> >> -------- Original Message --------
> >> Subject: Fwd: Notification for 85.10.195.197 -> ping:OK
> >> From: Marcus Denker <denker at iam.unibe.ch>
> >> Date: Mon, October 20, 2008 4:28 am
> >> To: Ken Causey <ken at kencausey.com>
> >>
> >> Hi,
> >>
> >> Can you check if that is really ok? the web seems to be not yet up.
> >>
> >> 	Marcus
> >>
> >> Begin forwarded message:
> >>
> >>> From: sysmon at hetzner.de
> >>> Date: 20. Oktober 2008 06:43:20 GMT+02:00
> >>> To: denker at iam.unibe.ch
> >>> Subject: Notification for 85.10.195.197 -> ping:OK
> >>>
> >>> Notification for 85.10.195.197:
> >>>
> >>> ==> PING <==
> >>> State is now:   OK       (06:42h 2008.10.20)
> >>> State before:   ERROR    (was about 9 hours)
> >>> Service params:
> >>> Service uptime: 96.0%
> >>> Check output:
> >>>> 3 packets transmitted, 3 received, 0% packet loss, time 1002ms,
> >>>> rtt min/avg/max/mdev = 0.221/0.325/0.503/0.126 ms
> >>>
> >>>
> >>
> >> --
> >> Marcus Denker  --  denker at iam.unibe.ch
> >> http://www.iam.unibe.ch/~denker
> >
> 
> --
> Marcus Denker  --  denker at iam.unibe.ch
> http://www.iam.unibe.ch/~denker