Job 3: assign it to someone plausible A lot of the time it is quickly obvious where the problem lies and you can assign the report to the right people. If you don't know the right assignee, change the report status to feedback and assign it to your best guess. It's not like you're ordering the person to do work. What we could do with in the Mantis setup is a more useful list of assignable names; I'd really prefer to see 'VM guys', 'Collections folks', 'Windows weenie' than 'fred', 'jkr' etc. Roles are better than names for this purpose.
It seems I can't change assignment for my bugs. They are automatically affected to Ken. Do I need some permissions ?