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John M McIntosh wrote:
Well people won't give you even an email address. This unfortunate breaks part of the problem question answer cycle. Although we might push all the stacks for all the processes and most of the data values, that sometimes only shows: Gee how did they do that, but then you have no way to ask what they were doing... Suggestions on how to entice that information out of a user is welcome.
You might have better luck putting the user in control of the communication cycle: "We've generated this random number for you, you might want to contact us to hear what we did about fixing your problem."
Stephan Eggermont
squeak-dev@lists.squeakfoundation.org