F'up: No Microsoft whatsoever. (was: Reported deliverability problem to Outlook.com SRX1399256910ID)
Dear all
Microsoft thinks we should not send their users mails. No dice. I've got no time to cover myself with this stupid stuff. If someone else can, go ahead. Otherwise: no mails for outlook.com users and similar, sorry.
Best regards -Tobias
On 25.09.2017, at 10:49, WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.com WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.com wrote:
Dear Tobias Pape
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Not qualified for mitigation 162.242.237.43 Our investigation has determined that the above IP(s) do not qualify for mitigation.
Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.
To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.
Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.
Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home....
Smart Network Data Services program (SNDS). This program allows you to monitor the ‘health’ and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.
There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.
Thank you,
Outlook.com Deliverability Support
Fair enough, I would not want to spend time on it either.
I don't know how many Microsoft email users we have, but I would be inclined to ask those users to complain directly to their email provider (Microsoft). Maybe we can add a link on squeak.org and/or a swiki page to provide background.
Dave
On Mon, Sep 25, 2017 at 11:12:58AM +0200, Tobias Pape wrote:
Dear all
Microsoft thinks we should not send their users mails. No dice. I've got no time to cover myself with this stupid stuff. If someone else can, go ahead. Otherwise: no mails for outlook.com users and similar, sorry.
Best regards -Tobias
On 25.09.2017, at 10:49, WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.com WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.com wrote:
Dear Tobias Pape
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Not qualified for mitigation 162.242.237.43 Our investigation has determined that the above IP(s) do not qualify for mitigation.
Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.
To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.
Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.
Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home....
Smart Network Data Services program (SNDS). This program allows you to monitor the ???health??? and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.
There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.
Thank you,
Outlook.com Deliverability Support
They'll keep blocking the IP address until you join those two programs. Joining those programs requires you to have a Microsoft Account. I don't have such, and I don't plan to set one up either, so I guess we'll just not deliver emails to those domains until we move the services to another host.
Levente
On Mon, 25 Sep 2017, Tobias Pape wrote:
Dear all
Microsoft thinks we should not send their users mails. No dice. I've got no time to cover myself with this stupid stuff. If someone else can, go ahead. Otherwise: no mails for outlook.com users and similar, sorry.
Best regards -Tobias
On 25.09.2017, at 10:49, WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.com WINLV.EDFS.WW.00.EN.MSF.RMD.TS.T01.SPT.00.EM@css.one.microsoft.com wrote:
Dear Tobias Pape
We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation.
Not qualified for mitigation 162.242.237.43 Our investigation has determined that the above IP(s) do not qualify for mitigation.
Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx.
To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you.
Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates.
Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home....
Smart Network Data Services program (SNDS). This program allows you to monitor the ‘health’ and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/.
There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users.
Thank you,
Outlook.com Deliverability Support
box-admins@lists.squeakfoundation.org
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David T. Lewis -
Levente Uzonyi -
Tobias Pape