Thanks for forwarding this so I have some idea of the status of this issue. I'm afraid I don't have any input into the Hetzner sub-account issue. At one time I had access to the previous primary account but I never looked at the sub-account creation features.

While having more access than I do to Hetzner account features would be great, it has not really been all that often that I have needed it. If someone can create a ticket for this request, I personally will be satisfied. If that has been done already, then thank you.

Ken

-------- Original Message -------- Subject: Re: Setting up an account that can submit report requests to Hetzner (was Re: [Ticket#2013111103014932] Sonstige Anfragen) From: Chris Muller ma.chris.m@gmail.com Date: Tue, November 12, 2013 10:07 am To: "Bradley M. Kuhn" bkuhn@sfconservancy.org Cc: squeak@sfconservancy.org, Tony Sebro tony@sfconservancy.org, Squeak Oversight Board Discussion board@lists.squeakfoundation.org, Squeak Oversight Board board@squeak.org, Ken Causey ken@kencausey.com, Squeak Hosting Support box-admins@lists.squeakfoundation.org

cc: box-admins

On Tue, Nov 12, 2013 at 8:16 AM, Bradley M. Kuhn bkuhn@sfconservancy.orgwrote:

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Squeak Committee,

Per my email yesterday:

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Chris Muller wrote at 20:30 (EST) on Sunday:

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Until then, Ken should have the ability to submit support tickets to Hetzner on behalf of the Squeak project.

I wrote at 12:23 (EST) on Monday:

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I have no objection to this, but I'm having trouble figuring out how to do that. I clicked through everything I could find in the Hetzner interface and was unable to find something to delegate server control but not billing control.

This seems to be a common problem with many such systems (see below). Does anyone know if Hetzner Online supports this kind of "server delegation" feature?

I submitted a support ticket to Hetzner about the issue of being unable to "delegate" the right to do support requests. Their answer, while it seems helpful on the surface, reiterates the problem:

Support - Hetzner Online AG wrote at 02:19 (EST):

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you can create a seperate Admin Login for each server. With this login you only have access to the server. You can not access "Master data", "Invoices", "Orders", "Support-Requests" etc.

So, it doesn't seem to be a way to create an account that can't control billing, creating of new servers, etc. that can also submit support requests. :-/

Maybe I asked the question wrong, though. Does any of you, perhaps who uses Hetzner more often, know the answer? -- Bradley M. Kuhn, Executive Director, Software Freedom Conservancy